1
Jungle Life Travel -
4 months ago
We are a travel agent who needed to make a reservation for our guest’s package.
It took us half of the day to contact a number of the sales department provided by their front staff, no one pick up.
We called back the reception, front staff Eka gave us an agent rate, which later on we confirmed to our guests.
We then called back to make a reservation, another front staff gave us a new price which is 20usd/ night higher, while we have confirmed the first price to our guests.
We then called back their sales department, still no one answer, finally we got a hold of the manager, who amitted there was a miscommunication within the front staffs and offered us a discount but the price is still higher than the original price.
So at the end, they made a mistake, admitted it, but we have to face our guests to tell them the price changed, how unprofessional!
To the owner of the resort, if you guys dont wish to work with agencies, please make it clear, so we would not have to pay for YOUR mistake.