D'djabu Villa

5 Alberto V. - 5 months ago

Great value for money. Nice location in Canggu area close to cafes, beaches, beach club. Staff friendly and supportive. They helped us renting a scooter and for a late check out. Swimming pool is bigger than the average you can find. Quite place but close to everything. We booked here twice.

1 Gritt Mortensen - 3 months ago

Terrible experience! My family just booked a stay at D’Djabu Villas for 3 nights and it was honestly a terrible and unpleasant stay.

No one was there at check-in and the reception was empty every day except for 1 hour. Rooms were not cleaned, there were no toilet paper and there were mold on the fabrics on the cushions and bed.

There were construction next to the hotel which continued until 10pm every day, even though the guy at the reception (who showed up 1 hour per day and was not reachable by phone or WhatsApp) said the construction noise would end at 5pm but it didn’t.

The WORST PART was that there was parties at the hotel EVERY SINGLE NIGHT! My family got NO sleep for the 3 nights stay.
The manager didn’t reply when they called him to tell them about the parties and the reception was empty. The people partying didn’t respect other guests at the hotel and there was no consequences from the manager or owner as they were not there during my family’s stay.

When we complained at check out (luckily the manger was there for 1 hour so we could check out) there was no apology, no offer to return the payment from a 3 nights terrible hotel stay for a family of 4 who didn’t get any sleep. No explanation as to why he didn’t pick up the phone or was at the reception. NOTHING.

We kept complaining and my sister almost broke down due to no sleep for 3 days.
He then promised to get back to us regarding a refund, but instead BLOCKED us on WhatsApp.

We have NEVER experienced such an unprofessional service level!

It is rare that we have such a bad experience like this, but we can NOT recommend this to anyone. Especially not someone who actually want to sleep.

If they had compensated for the nightly parties and no sleep by offering a refund and also sincerely apologised for ruining the first part of a family’s holiday, then we could give them more stars. But this was just unprofessional on a hole different level.
Blocking customers after promising them that you would get back to them regarding a refund is simply rude.

0 stars from us

3 Delano Driessen - a month ago

Nice location and good pool, only downside is that the upper floor rooms are really noisy

3 Steve Carroll - 5 months ago

Shared kitchen with fridge. Room has very comfortable bed but no fridge and no coffee. Very high roof in room and air conditioning inadequate during the day when hot.

5 Dom - 6 months ago

If your looking for a resort style hotel look no further. Love this place and it's 2 blocks from the beach!

5 Jordi SC - 3 months ago

Very comfy place near the beach with great pools and gardens.

4 Brian McIntyre - 2 years ago

Loved the pool. Bed was a bit soft. Air conditioning not working properly but high ceilings were welcome feature, no breakfast option. WiFi intermittently working. Gecko lizards in the room but I don't mind that given that they feast on pesky mosquitoes. They do poo all over the place which is not ideal.