COMO Uma Canggu

3 Jeffrey Tanner - 4 months ago

If you are looking for 4 star everything (exceptions listed below) but want to pay 5 star prices then this is the place for you. Good location. Generally a bit worn and underwhelming. Breakfast is very good. Staff very friendly but lack service training expected for 5 star. Excellent gym and spa.

5 Bongie Manguino - 3 weeks ago

Impeccable service all around. Even with a five star hotel, I felt the staff went above and beyond my expectations -- all we encountered were super courteous and genuinely friendly.

We had a later flght out of the island and the team was nice enough to give us another room until 6pm since we had our infant with us.

Just very impressed with the hotel overall. Wow.

5 Travel fit by Britt - 3 weeks ago

Celebrated my birthday here and had a great experience. Staff were super friendly and attentive. Room was amazing along with the other amenities the hotel had. Very well equipped gym, and easy location to walk in Canggu.

5 Gabriella Cuevas - 3 months ago

WOW!! I only have incredible things to say about this hotel. My boyfriend and I stayed here 3 nights and I wish we could have stayed longer.
1. the staff is INCREDIBLE --- soo accommodating and welcoming
2. the rooms - MODERN, new, nice, clean and keep out the mosquitos :)
3. the restaurant -- super tasty. love how they have a different lunch and dinner menu
4. the spa --- reasonable prices and super relaxing

OVERALL, a 5 star hotel for sure and I would definitely come back

5 Grace V - 4 months ago

We had a lovely stay here. We upgrade to a one bedroom residence and was one of the best rooms we’ve stayed in. Pool facilities and beach club very good. The staff are also very lovely and very accommodating. Will definitely be back.

3 Blake R - 3 weeks ago

The location of the hotel is wonderful and the spa was quite nice. However, being deemed a five star hotel and charging the prices they do, we were quite disappointed. It was the most expensive stay on our trip to Bali and the least maintained. The rooms showed some tiredness and the grounds were not as well maintained (weeds, etc) as some 3 star hotels with significantly less budget.

2 Ivan Bezkhmelnitsyn - 3 months ago

My wife and I were looking for a luxury escape to Bali for our honeymoon. We came across Como Canggu with their ocean "view" room and it seemed like it ticked all the boxes. Unfortunately we were really disappointed with our stay.

We had rats burrow into our room on our second night, the hotel plugged the hole in the morning to stop them coming back into the room but no apology or complimentary drink was provided even though they ran over all our belongings and made for a very long sleepless night.

The room was fairly old with a constant sqeaky aircon and paint falling off everywhere, broken shower head etc... we were pretty disappointed with the ocean view from the residence which I would describe as more of a glimpse however I don't think we would have minded any of this if it weren't for the rats.

My wife was also disappointed that the only time she was referred to directly was when she spoke with female staff. All other times she was ignored (they only reffered to me (the man), opened the door for me, pulled out chairs for me) when my wife would ask a question they would refer back to me as if I had to give permission for everything she wanted even though they had her name on file and hilariously sent the paper work to her after our stay anyway. I think some training for the staff is needed on that front.

The positives were that the beach bar was nice, the dinner and lunch food was great (breakfast was OK) and they had regular room service. The amenities and location were great as well.

All in all I think it's a great 3 star hotel. It's just absolutely not what you pay for and a total rip off for the price.