1
Dave -
a year ago
This happened in 2018 and I left a review. It was gone.
Worst experience ever!! The guest house was hidden at the end of a small alley. Tour minibus refused to go in as the road was too small. Night time was not properly lighted and not safe for female.
I was given Room 103. No toiletries such as soap provided as advertised. Only given 1 towel which was smells and they have no additional towel for replacement. The staff and Gietza told me the ran out of towel. What an ironic excuse for a guest house. Then I realised there were whole lot of soiled towels below the staircase. God knows how long these towels were there. They might recycle the towel for the next guest and that might be the reason my towel smells. I got to go and buy a new towel and soap for myself.
The toilet smells better than the room. Toilet was in very bad condition. Sink water was slow. The drainage was wrap with tape! The cabinet has spider web.
They won TripAdvisor award from 2012 to 2015 and stopped. Really?
No drinking water provided unlike other guest house.
There were lots of insects everywhere. You name it, small black ants, small red ants, big red ants, mosquitoes, house flies, bugs etc. Bitten so many times by small red ants on the bed as the red ants roaming on my bed!!! Room light was very dimmed. Dimmer than toilet light. Hardly can see where were the ants.
The blanket stained with something. Not sure what is it. The whole room were not cleaned at all. I’m quite confident that all the mattress, blanket, pillow case and even the towel were not changed since the last guess stayed. It was really unhygienic and not supposed to be listed as place to stay. In the night when I tried to sleep, in less than 30 mins, my hands, ear neck and upper body were very itchy!!! Not sure what bite me. I regretted didn’t check the room properly as I was rushing out for my meal after checked in. By the time I’m back to the room for shower and sleep, it was too late. Nobody to complaint to as it was very late night and too late for me to find a new place to stay. Everyone including the staff already slept by the time I realised the room was not cleaned. There were zero security at all. I can’t sleep whole night wondering what insects going to climb onto my body and most worst bed bugs. I left the room with the key inside the room in the midnight around 2am to go over to airport even though my flight was 12pm the next day. At least I felt airport is cleaner. Terrible experience. This room is not fit for guest. Don’t trust the picture in the website!! Most of the amenities were in bad condition and not maintained. The host replied my review with hatred. Damn. Trying to accuse me getting the itchiness on my body because I didn’t shower. Lousy host. Didn’t you see the part that I mentioned I went to buy own soap and towel. Why do you think I need my own towel and soap for? Cleaning the whole room for you? If you do not understand, perhaps you can use Google Translate to make yourself clearer.
After my review, the host was trying to harass me via WhatsApp. Please see the photo.
Dear lousy host, don’t you understand that the main reason I left your “guest house” aka “insects infected house” was the HYGIENE issue? I don’t expect the condition to be perfect. Those were just fact I would highlight to everyone. I do agree that everything comes with a price. But HYGIENE must be included in all rented room. If you think cheaper price comes with bad HYGIENE, I wonder where your workers stay. Imagine that you were paying them salary and they get free stay at your place. They might be staying in the chicken coop or worst.
Anyway, I’ve seen the review posted by lots of your previous guest at Google u0026 TripAdvisor. Mostly come with lousy review. After each lousy review, you will always get offended and be extremely defensive and trying to ignore the real problem and pushing the fault to your guest. Be a man! Just accept the criticisms and improve. Act your age, not your shoes size, LOSER!!! Full stop. Why wasting time playing tai chi with your guest? What a lousy loser.