Bali Niksoma Boutique Beach Resort

1 Jess K - a month ago

We informed the staff that we would have to check out a day early due to to Jetstar changing our flight and gave 1 day notice - there were no objections or issues by this stage. This morning we went to check out and ask for a refund and we were told that it would not be honoured.

A few guests who were also at reception at the time and overheard the situation were quite shocked and unimpressed with the hotel response. When asked to view the hotel policy about cancellations, the reception team could not find any relevant documents leading us to question if there even was a policy. We were also made to pay in advance and some other guests told us that they were able to pay at the end rather than the beginning.

This situation has been very stressful and the experience of not being able to get a refund on two rooms we are not staying at is quite unfair as it is peak season and we gave notice the day prior.

Our stay was also not up to standard for the price we paid. We had multiple staff members walk into our room whilst we were inside the room and asked them to wait outside, one of which my Dad was indecent in the bathroom for. We also had our bathroom flooded and fruit taken from both of our rooms. The safety lock did not work for room and the front door was not functioning properly. With that being said, the breakfast staff were lovely and very accomodating so I would like to give a shout out to them, specifically Mini.

We began by sharing this information with the hotel before leaving a review but have had a very unsatisfactory response.

This review will be updated if the situation is rectified.

5 Juliarty Masson - a month ago

Stayed with my family (daughter, SIL,granddaughters) for 3 nights. The service is great, breakfast buffet superb, top facilities. On my last day which happened to be my last day, the staff came and sang happy birthday complete with a little cake and candles. So thoughtful! I hope I have a chance in future to stay there again.

5 Linda Robson - a month ago

We have just arrthome after 2 weeks at Niksoma. We have been staying there for 17 years. The staff, food, cocktails, cleanliness and overall atmosphere is next level. Couldn’t get a better resort to relax and enjoy Bali. Perfect for couple. Already booked for next year. Thank you Niksoma for the memories ????????????????❤️

1 Ashlea Merlo - a week ago

We have recently stayed at this hotel for 5 nights after spending 5 nights at a previous hotel.

Unfortunately our experience would not have us stay at this resort again or recommend to others.

The food was average, especially for the price. We ordered poolside food which we couldn’t eat (club sandwich and pasta for the kids).

The pool was grimey with moss and mould

The restaraunt staff although lovely, we’re slow and inattentive resulting in us having to walk up to the counter multiple times to be served (even when the venue was empty).

The resort itself is not pram or child friendly with stairs everywhere.

The breakfast is not easily accessible to the seating which makes it near impossible to have children in this resort at all.

A far cry from “luxury” as stated in their marketing and the pricing for the accomodation

4 Gede Bagus Bayu Pentium - 2 months ago

We didn't stay at the hotel, but only bought breakfast to enjoy the beach. The breakfast set is quite expensive and the staff didn't really serve us well. We ended up with a missing order here and there. The food itself was okay. Just that we expect the staff to be more attentive.

5 Kristdel Bolog - a month ago

Such a memorable experience, the drag show is beyond words, those ladies are the best I've ever seen. The service was next level. We couldn't get a table downstairs to see the show so staff arranged for us to have a table on the balcony. They were so accommodating and friendly. The food was ok, I had the sirloinwith vegetables (if you like a steak this isnt for you) my friend had the pizza which wasnt too bad, but irrelevant compared to the Friday night entertainment and view.

4 Anthony Brown - a month ago

Great place to stay. The owner, Mr Agung u0026 his son make sure all their hotels u0026 restaurants are excellent!