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Nick Bray -
3 months ago
The staff at reception are very kind and welcoming. But this isn’t a 4 star resort. It’s a 2 star resort. It’s that bad we checked in and checked out within the hour and requested a full refund. The manager didn’t accept this request at the start asking for us to compensate one night of payment too them as they held the rooms for the week we are meant to stay, which I refused as the rooms were sold to us on booking.com as a beautiful resort but in real life it doesn’t look like the pics so we should be compensated for them wasting our time, a full days travel, taxi costs and now the headache to find a 4 star resort. The rooms were clean, but they smelt. We went to the pool bar to find new accommodation before we broke the news to reception and it took them 45 min to make me a drink and there was no one else there. Washing dishes, and doing general duties was more important than serving me. The pool deck, and viewing deck is falling apart with timber beams lifting, holes in the floor, nails sticking up out of the deck. I couldn’t allow my 2yr old to run around without being scared she was going to hurt her self. We went and broke the news to reception it wasn’t to the standard as advertised and meet 3 girls there from Australia with the exact issues we had were also demanding a refund. I feel for the resort as covid has impacted hard, but this resort pictures online would of been taken 10yrs ago with a highly edited photos to make it appeal to you online but it’s far from. To make matters worse booking.com are near impossible to talk to when overseas. All calls, email responses are in Indonesian so no one can understand and now they won’t refund the stay for 10 days. Aston beach would be a 2 star accommodation facility. They need to adjust there room price stays according.