The Phoenix Hotel Yogyakarta - MGallery Collection

3 Henry Gray - a month ago

3 stars for a 3 star hotel. The staff were very friendly and accommodating but way below expectations of an international branded boutique hotel. Room was not ready at check in, the air conditioning leaked overnight to create a giant puddle of water on the floor and when we were moved to a new room, the shower didn't work. Breakfast was fine but the limited menu served at the restaurant and room service was overpriced for the quality. As mentioned the staff were super friendly and helpful which made the stay ok.

3 Marcel Stevens - 2 months ago

The staff was very friendly. The building with his colonial style was kept in its original state, which is quite unique. There are some improvements; the beds were dirty and there were ants over the whole place. It was not clean which I would expect for an M-Gallery although we got a new room after the complaint.

5 Angga Caesar - a week ago

I think it's my 4th stay in this beautiful old hotel and this time they upgraded me to bigger room. The services from start to finish were excellent. Thank you for birthday cake for my mom. Breakfast is decent. Only one minor problem from the leaking AC in room 245.

3 Hélène BASILE - 5 months ago

Beautiful place
However, the long chairs at the swimming pool don't have mattress. It is so tough that it is difficult to stay more than 30 min. The staff couldn't help, was last, we had to go to the Spa to find mattress, then elsewhere, no one could help. Or were just afraid to say 'no'.
We arrived at 1pm, impossible to do the check in before 2pm while most of rooms are empty.
Beautiful but those things are disappointing for the price

5 Saras hapsari - a week ago

It’s beyond my expectations!! The room is clean and spacious, the staffs are very friendly and helpful, the drinks are quite tasty. Their building is veeeery fun to explore!! The location is also in the city centre. Would be better if they have lamp in the terrace.

4 Ellie Buffet - 4 days ago

Great hotel with an epic breakfast and a lovely swimming pool. The distances can be quite far from hotel room to breakfast as there are few staircases. The walls are quite thin but the location is great too.

0 Xavier, B. - a month ago

We stayed in 2 suites that were very spacious and pleasant (except for the wall right in front of our balcony). While we had booked one of the suites for 2 adults and one child, we were hit by a 30% surcharge on the room for an extra bed. Restaurant service is lousy and the same music (a 2 minutes jingle) plays in loop the whole day and turns guests mad. Business centre has no printer and there is no document scanner available. Spa is ok but a one hour treatment lasted 40 minutes and was badly executed.