3
Serafica Renza Alvari -
5 months ago
Rooms: The capsule was comfortable, but there's no place to hang your wet towel. They provided earphone but it was the in-ear one, so I didn't use it. Bathrooms was clean, water was warm, and there's a free to use hairdryer.
Service:
1. When I was just asking about where could I hang my towel, I got questioned toooooo much why I slept in Mixed dorm instead of the female one. When I told the reason, he asked me further. Why did he need to know my reason in the first place? It's not professional and crossed the line. I bet they wouldn't asked to male guests as much as they did to female guests.
2. Some of the front officers didn't care to explain the rules, so when it's quiet hours (9 pm - 7 am) some guests were on phone, watching tv without earphone, packing too loud, etc. I had to tell one guy who was on phone for more than 30 mins straight at night! The last time I was in another Bu0026B in Yogyakarta, people respected each other, because maybe the international guests were more respectful than the local ones or maybe different rules, different vibes?
3. When I tried to order my breakfast, the cook showed his back, talked to me while washing and talking to others, it's kind of rude for hospitality service. The front liners didn't wear masks correctly. They smiled but in a creepy way to a woman, one of the staff took a quick glance at an unappropriated part of me. Clearly the Capsule Malioboro needs to train their staff about hospitality or consider hiring the trained one.
Location: Easy to find, but when the Malioboro street is closed, you have to choose another route.