Novotel Solo

0 Suyatna, M. - 3 weeks ago

We stayed from Monday 19th to Wednesday 21st of September 2022 for a project meeting held by The Ministry of Education and Culture, Research and Technology. This was the second time for me to stay in. I stayed at room 323. The room is very good and clean. The room facilities are quite complete so that even I could serve myself. The room boys are friendly and helpful. Breakfast, Lunch, and Dinner were excellent and very well preserved. What a satisfying service for guests! Thank you very much.

4 Arivenda Nagara - a month ago

Hotel located in a complex with Ibis Style Hotel of the same group, but not on the main city blocks like other big hotels.

90-20s style hotel decorations, hot water shower temp setting cannot be changed and it's too warm.

Restaurant could benefit from adding more variety to breakfast menu.

5 Brilyan Yeremia - a month ago

It was really amazing to spend my time at Novotel Solo. I will definitely come here again next time if I am looking for a hotel in Solo, Surakarta. Good job to all staff, they were very kind to me. I like all the foods. I am going to miss this place. Literally 10/10.

4 irfansyah nasution - 2 months ago

Porter very enthusiastic to help, also receptionist very hospitable and friendly.
The breakfast was good, have taste, special appreciation to nasi goreng which is champion grade. The handicap is in bath room, the water flow is not strong.. very very weak.

5 Karina Angel - a month ago

my rated for Novotel’s, this novotel hotel is one of the lodgings that has a 5 star rating, because the facilities are quite good and complete, then the price is quite affordable also equipped with a view of the city of Solo, then the location is also very strategic, right in the middle of the city close to anything.

5 Pandu Akbar - a month ago

highly recommended as a resting place. The rooms are very comfortable and the hotel is in a strategic area on Jalan Slamet Riyadi

Clean hotel, delicious and not monotonous food, fast and friendly service, and many facilities available

1 Astrea Pretiwindya - a month ago

So…it started out as okay. The first night the air conditioner in our room was broken. That got fixed. The second night was better everything seemed to be working. “Seemed.” The air conditioner in my aunts’ and uncles’ room went out in their room with both rooms being on the same reservation. The last night was when everything went to hell in a handbasket. The hot water went out. Maintenance came up to try to fix it yet did not. It made the water come out as dirty. Maintenance went out and did not return after saying they were going to make sure this wasn’t happening in other rooms. We didn’t get any resolution until AFTER the manager was requested a SECOND time. Dude offered us free breakfast and a rollaway bed as compensation for the inconvenience. Yes, we moved to another room of the same room class but that was only after waiting at least 2 hours and us having to ask him what the resolution is. The least they could do is comp us one night free for the hassle of having to move all of our stuff.
UPDATE ON 9/9/2022:
The GM gave us a voucher to make up for the inconvenience but we won’t be able to use it because we’ll be home in the United States. Easier to just refund one night since we reserved 2 rooms and both were subpar. The upside is that the GM was super nice and tried to accommodate us the best she can which is greatly appreciated. The rest of the staff was nice too but customer service and resolution skills should be emphasized and developed with their junior management team.