2
Alip ez -
a month ago
(Translated by Google) It's funny this hotel, asked if I ordered through the application, I answered already, I had paid too. Ehh.. it was said that the room was full, I was told to wait, 10 minutes I waited it was said "poor sis, if you wait" the impression is like being kicked out.
Then I asked if the available rooms were not in sync with the application?
They replied: "it's not out of sync, bro, but we prioritize those who come in person, even though the mas has paid online, it's still like that, all hotels are average" also like that, bro".
Then I was told if there was an additional Rp. 50,000,
I do.. The important thing is to get a room
But it turns out that I still haven't got a room.
Until finally I wanted to find another hotel and when I asked how I could refund my money..they replied "we've finished helping people refund, maybe we can help again tomorrow morning"
I think "anjay just ask CS for help, there's a cooldown"
This hotel is funny.. Interesting for those who like to argue, it must be served by the receptionist... I accidentally spent half an hour fighting mechanics ????
(Original)
Lucu ni hotel, ditanya sudah pesan lewat aplikasi saya jawab sudah, sudah bayar juga. Ehh.. dibilang kalau kamarnya full, saya disuruh nunggu, 10menit saya nunggu dibilang "kasian mbaknya mas kalau nunggu" kesannya kayak diusir.
Lalu saya tanya apa kamar yang tersedia tidak sinkron sama aplikasi?
Mereka jawab : "bukan tidak sinkron mas, tapi kita mendahulukan yg datang langsung, walaupun masnya sudah bayar di online juga tetep seperti itu, semua hotel rata" juga seperti itu mas".
Lalu saya dibilangin kalau ada tambahan sebesar Rp.50.000,
Saya iyain.. Yg penting dapat kamar
Tpi ternyata tetap blm dpt kamar.
Sampai akhirnya saya mau cari hotel lain dan saat saya tanya bagaimana bisa refund uang saya..mereka jawab "kami tadi sudah habis bantuin orang refund, kemungkinan kami bisa bantu lagi besok pagi"
Gw mikir " anjay minta bantuan CS aja ada Cooldown nya"
Lucu kali hotel ini.. Menarik untuk yg suka adu mulut, pasti di ladenin sma resepsionis nya... Saya sampai sengaja buang waktu setengah jam buat adu mekanik ????