Golden Tulip Legacy Surabaya

4 Glaze Beam (KillerHunter) - 2 years ago

I got the room for a really low price from a discount. It's a good room. Cool ac and comfortable bed. The design is nice too. Breakfast is good too.

The bathroom is lacking of toiletries and it feels really empty. The shower door keeps opening so the water seeps out when you have a shower which resulted in wet floor even with bathroom mat in front of the door.

Overall it's a good hotel. Should try it when the price is low

1 Yosepha Henny Octasari - a year ago

My first time stay. First the FO was not very nice. Room is big and cozy, but no vanities, even tissue. No hot water. Breakfast also real awfull. I think the hotel still not ready to receive guest in term of pandemic.

1 Ita Saleh - a year ago

Despite the pandemic, hotel overall cleanliness definitely needs a huge improvement.

Lobby was not air-conditioned. Room conditions was not provided to standard of 4 stars hotel. Wooden door frame peeled off. Bathroom was dirty. Towels were blackish. Bed sheets and pillows cases were yellowish. Room carpet were dumped and smelly.

Bathroom amenities were not set properly up to the standard. Cockroaches and mosquitos were present to complete the mess of the room.

Swimming pool is not available, moreover pool surrounding area was dirty and unwell maintained.

It's definitely NOT a recommended hotel.

1 Victorio thewira - a year ago

Booking by Agoda on the afternoon and paid for it. Arrived at the hotel 10.30 PM. And THEY HAVEN'T PREPARE THE ROOM. The excuse was they haven't received the booking from agoda.

They take about 45 minutes to prepare.

And when we get into the room.
My room has no amenities and mineral water.

One of ours (we booked 6 rooms) had a shirt left by previous guest in the wardrobe.
And their bathrooms was not well maintained. Dirty spot everywhere.

This is truly a horrible experience. No one should go here anymore.

2 Dian Anggraini - a year ago

This hotel actually is a 5 star hotel in the previous year. But this year, it seems like they're downgrade to only 2 stars hotel. No hot water kettle, coffee, tea etc in the room. In bathroom, only small soap n shampoo available. No shower cap. Luckily they still provide 2 towels for us. N the wallpaper already in awful condition. Not only in my room also in the coridor. Also can hear clearly sounds from our neighbor's room. Please kindly upgrade n improve ur service. Thanks

1 Mathias F Harnowo - a year ago

We used a voucher hotel, but we dissapointed with hotel service. No towel in bathroom, after complain. Get a bad towels. Parking is very expensive for 1 hour 15 minute must paid 20.000 rupiah...what's??

3 Suhartanto Sutawijaya - a year ago

Last day when i stay there... They didnt give me towel, they said their washing machine have trouble, so they said to wait for 2 hours but until last minute they didnt give me, last 2days their parking security (the one receive money and ticket) didnt wear mask. And some customer didnt wear mask and no one complain.