Manhattan Hotel Jakarta

3 Rani Elsanti - 4 months ago

It's not an old hotel but feels that way. Maintenance can truly be improved here. Kitchen management HAS to be better, too. My lunch order (vegetable au gratin) came after one hour, and the quickest to appear was the chicken sandwich my colleague ordered, but even that took almost forty minutes to come! Some of us, myself included, had to leave before the orders arrived as we had to go back to our meeting.
The next day, apparently learning from the previous experience, the restaurant staff set up our orders -- which we sent to the kitchen in the morning before our meeting started -- one hour BEFORE our lunch time at 12, so by the time we arrived downstairs at the restaurant we got our lunch orders ready to eat but COLD. A friend ordered tom yum soup -- imagine having to eat that. The rest of us had to try to enjoy our cold steak and grilled fish -- we didn't ask them to reheat the food as we were worried it might take them too long!

3 Yakun Du - 2 months ago

Breakfast is good! But i have to leave some comments for the accommodation.

I made reservation in Agoda before check in. I was told receptionist can't process my reservation even though i showed receptionists my reservation number. Finally there was no choice, i had to pay offline because it was very late in night and this cost nearly 40 minutes.

Had a sleep on one TINY bed without taking shower because No Hot water even through pouring water long time.

Dust on the shelf and musty smell.

4 Asih P - 3 months ago

All staff are really friendly. Fast check in and delicious food. Cozy restaurant and cozy lobby.
The things that need to be fixed, the room without carpet. Only one electric plug in the room near TV. The shower curtain has stain black ink. Usually shower room with glass door.

1 Nattakarn K. - a month ago

It's not my first time here, but it's very bad experience for this time.

Update :
I got contact from Guest relation officer, very nice person with apologizing. I hope everything will be solve !

1. I found cockroach inside toilet in my room with a bit wet floor before i used. (Suddenly inform at front, she just check but no change the room)

2. In bath tab still remain long hair and dirty.

3. WIFI cannot use all 3 devices. (Incorrect password shown) engineer of hotel come in room to support without take shoes off ???? and walk inside the room in front of bed. Until now i cannot use WIFI.

It's may effect from Covid pandemic, but you should renovate and improve before restart.

5 De Lescos - 3 months ago

One of the best hotel in Jakarta, I am stayed for two days thats was so awesome in services by the staff and the hotel also so really comfortable, Especially the room so clean and all the facilities in the room working well.

Highlight recomended place for stay in Jakarta, I wish I'll be back here again.

Thank you so much for Manhattan Hotel Jakarta. Keep doing well as always.

1 Gregory Krasni - 3 months ago

It was a worsted experience, usually your room key working just one time. For the 3 days I changed key 12 times, because hotel really old . It’s definitely not 5 stars hotel . 3 or 4 yes maybe , if some dishes finished in breakfast u can waiting aroun 1 hour before they bring new . And if U wanna come back after breakfast U will stop on the each floor because managers who check the room push lift button in each floor on your way . After it U need to do this time couple more times because your key not working for sure . In Jakarta many place where U can find better services then here .

3 Hisar Pasaribu - 3 months ago

Bathroom is bad. Water slushes, not properly drained, when taking shower.
Most electric outlets are bad, difficult to charge handphones or computer. I tried to use different outlets but none works except the one spared for the kettle.
The lift is difficult to operate. I had to try with my room card many times before it worked, moving up and down to other floors before finally succeeding to select the floor I intended to go.
No lift to and from the car parking basement.