Goodrich Suites, ARTOTEL Portfolio

4 Adhika Mafran - 2 months ago

Affordable price for 5 star hotel.

Rooms :
Roadway noise, you can hear car's horn in the middle of the night. Like the room doesn't have soundproof.
The room has a sofa window and you can see others windows from here.

Buffet : Limited choice
Staff : Pleasant staff.

5 Citra - 3 months ago

Was here just for a night. I like the concept of this hotel. It felt warm, comfy and homey. Also when I walked into lobby, I really like the smell. Smell fancy and calm.
I came at 13:00ish, and I tried to check in. I wasn’t be able to check in at first because check in time is on 14:00. So I wait on the lobby. Then suddenly the staff call me out and tell me that I can early check in. So I headed to the room after they gave me cards.
Room was quite spacious, covered with carpet which I like, but the aircon doesn’t feel cool enough even tho I put the number 17/18 degree.
I like the composition of the color.
Toilet was high tech, the seat was heated. Like a toilet in Japan.
Everything at room was great.
Bfast was not so good. I had my omelet, and it tasted not so fresh, idk why.
the nasi goreng kampong is very tasty, I also get my 2nd plate.
Bfast varieties is very limited, as a 5 star hotel, I expect more. :(
Overall taste was okay. Which I also expect more.
Pool’s great. But I sometimes get shy bcs it placed in the front of the restaurant.

4 Erly Tunriallu - a month ago

After read the recent reviews so I decided to request few things when I booked and check in.
- Quite room and not in front the toll road.
- King size bed and non smoking
- Not same floor with bar/restaurant

And I got quite and nice room but some things really need to be improve and it have been informed by many others guests:
1. Pillows must be changed it with new because it was too thin to sleep with and not clean enough.
2. Towels must be changed with new or you must laundry with bayclin and citric acid so it's help to returns the white colour and brighter. Give some softener, too.
3. The aircon need to improve not cool at all, we asked engineers and they responded fast but the aircon still on off. They offered to change the room but we declined since we stay only 1 night.
4. The vitrass has broken, need to changed/replace and Gordyn need to wash..quite dirty.
5. Water washer on off between hot and cold.. need to be service and maintain well.

Good values:
1. All staffs are very nice, friendly, welcome and fast response since at security at parking area, receptionist at lobby, engineering staffs, housekeeping, waiters at restaurant.
All of them very nice and friendly.

2. Very spacious room and bathroom with nice view to Kemang Mall

3. All the room from bedroom, bathroom, toilet, public place, Restaurant, Gym, are clean and spotless.

4. Strategic location near to toll road, Kemang Mall, restaurants around Kemang.

Hope my review will help you, thanks???? ????

1 Dian Onno - 4 months ago

Booked the ballroom for a dinner event, very dissapointed with the food and slow service. I don't blame the waiters there I think they are freelancers specially hired for the event, but I did put the blame on the service quality standard. The food was terrible, rice was dry, we paid 500k± for a plate of mediocre food. Even the 50k nasi kotak we had for lunch event was better. There were no glass served at the drink station. When the guests arrived, the food wasn't served yet, and the guests were actually came late! and still the food not ready. Very unpleasant and humiliating experience to our guests. Will not book here will not reccomend either. We don't use the rooms, btw so I can only comment on the food and banquet service. Still can't believe that this is a 5-star hotel.

1 Barried Gharizah - 7 months ago

Stayed in the Royal Suites Room. Room was decent however the layout was totally different from the advertised pictures. We booked the room because we wanted to enjoy the bath tub by the window but we didn’t get that. Understand that the availability is limited, but still disappointed. This wasn’t what we booked for.
Another issue was with the water. It was yellow/brown! Definitely don’t want to soak my body in that water. Complained and the staff just told us to keep draining the water until it is clear. We never had experienced this in any other hotel! They should clean their water tank/pipes!!
The room was also not soundproof. During the night, we kept hearing the music from the club downstairs and even from the nearby neighborhood event in the morning.
They offered compensation (free breakfast) but still it wasn’t an enjoyable stay.

1 Mike R - 5 months ago

Don't let the 5-star rating fool you. I've stayed in other 5-star hotels in Jakarta, and this one is a 3-star at best. My experience here was rather disappointing, and here's why:

Noise
The hotel is located right next to a highway, which evidently is used for illegal bike racing at night. Imagine trying to get some sleep only to be rudely awakened by the deafening screams of heavily modified underbone bikes zooming past until the wee hours of the morning. There is no soundproofing in the windows, which means you'll be hardpressed to get a good night's sleep.
Once you actually do manage to fall asleep, the dawn prayer call from the nearby mosque is loud enough to wake you once again.

Fittings u0026 Furniture
The furniture is mediocre, and the fittings are in dire need of repair.
- Thin, tiny pillows on a king-sized bed
- Shower temperature goes from freezing cold to scalding hot and back to cold. no matter how you set it
- Lights are extremely dim, some don't work
- The mini-fridge in my room didn't work and had to be replaced
- Curtains had cigarette burn marks, and smell like they haven't been washed in months
- Closet smelled like wet dog for some reason

Restaurant/Buffet breakfast
- Buffet is pedestrian with limited choice
- On my second day I was told they are not serving a buffet and I had to choose between 'Asian' and 'American' breakfast. The 'American' breakfast was 2 pieces of cheap bread, one slice of beef bacon, mushrooms, half a tomato with a quarter slice of Kraft cheese on it, and some fruit.

Staff
- The staff was pleasant, but Room Service is quite slow. I had to call 3 times just to get a bucket of ice delivered. It took them over an hour.

Overall I wouldn't recommend this hotel as there are much nicer ones in Jakarta for the price.

1 margaretha tirtahardja - 2 months ago

The room -royal suite room that we booked different with the one in the picture (agoda). The bed sheets dirty. The restaurant staffs didn't notice that we were sitting outside, they just keep talking and laughing in bar counter. Then we decided to leave. Bad experience.