Pamitran Tours : Indonesia Travel Agent - Overland Java Bali - Yogyakarta Tour - Bromo & Raja Ampat Tour

5 Gemma Grennan - a month ago

Just finished a 3 day Surayaya-bromo-ijen-surabaya trip with them. They organized everything at 1 days notice. Driver (Farhan) was top class (v knowledgeable, great timekeeping/ organizing and so good to chat with too). Our guide at Ijen (Inggit) was wonderful (he knew everyone and was so kind, patient and helpful). We had a wonderful very last minute trip with them!

5 Carl Muies - 3 years ago

Had the pleasure of renting the Yamaha KLX 150 from the team here..
they were super friendly u0026 helpful with getting me ready on the bike. The bike it’s self was amazing to drive around Yogyakarta u0026 beyond it was in great condition u0026 I never had a single issue with the performance while renting it.
The team here do both tours u0026 motorcycle rentals at super reasonable prices, very cheap compared to Europe. my bike was around €12 per day. it’s for sure the best way to see all the attractions as public transport is a non starter here.

All the communication was done over WhatsApp just leave a piece of ID behind to make sure you return it. All in all it was a great experience :)

5 André W. - 2 years ago

We did the 2 day Sukamade Tour and it was just awesome. The guide Faruq and our driveř were nice, funny and took care of us the whole time. We saw a turtle laying eggs and released baby turtles. It was an unbelievable experience and the organization was perfect. I can totally recommend this tour and the office as well.

1 roland legrandiose - 3 years ago

Very unprofessional, unreliable and can't speak english.

They will ask for a different price than shown on their website and even on the price sheet right in front of you because of "high season" but it isn't written anywhere ! And they will ask you for 50% extra at the last moment ! What a joke ! I had to argue with them for 30 minutes and explain them that it's very unprofessional to change the price at the last moment, especially for 50% more ! Finally they let me pay the normal price, but it was very annoying and time consuming.

The rent should last for 24 hours but for some reasons they asked me to return the motorbike at 8am on the next morning, which is 4 hours earlier than the normal schedule because another customer booked it on the next morning. Again, very unprofessional.

But that's not all, the helmet quality was extremely bad. At this point it's even safer to drive without a helmet.

I wouldn't recommend anyone to rent a motorbike from that place, unless they really make an effort to become more reliable and respect their customers.

The staff is really nice and nothing of this is their fault. They are just doing what's being told to them.

2 Jennie Badger - 3 years ago

We ordered some motorcycles to be delivered to our hotel. They arrived 4 hours late - it was lucky we didn't have plans, but this essentially wasted a whole day of our holiday. We had to strongly negotiate getting half a day of rental back in our fee. The bikes themselves were not for inexperienced users: terrible clutches, one had to be kick-started every single time, no speedometer on either bike, one had a broken fuel gauge. The positive is that the bikes did not break down while we hired them, so at least they were reliable. Helmets provided were a terrible fit: I requested size S and they brought L. I pre-requested the free Phone holder and needless to say, it was conveniently forgotten and the "last 2" just so happened to have been checked out from the office as we were asking where it was. We needed this for our travels, so had to go buy our own. The "free first aid kit to accompany each bike" doesnt exist, so don't get your hopes up. Finally, they were 2 hours late collecting the bikes - it is lucky we didn't have a flight to catch. Overall, I wasn't impressed. I have had much better rental experience in other countries in SE Asia. This company could be great, but you need better customer service, improve the quality of your motorcycle fleet, and improve your internal communications.

5 Lim Sher Jie - 5 years ago

Certainly one of the BEST rental agencies around (being a frequent traveller in Southeast Asia countries). Rented a KAWASAKI KLX 150 CC from Pamitran for 7 days. The bike was almost new, with no issues at all. Experience was fuzz-free as well: They delivered the bike to me for pickup at the Airport and collected the bike from me at my hotel all for free. The staff is friendly and able to converse with me on whatsapp using English. Highly recommended. Will definitely use their service again. Keep up THE GOOD WORK!

5 cordelia anjani - 4 years ago

A right place for us to rent motorbike/scooter and car. They are also have many tour package to offer