Star Hotel Semarang

4 gatau - 7 months ago

Back in 2019, the service of this hotel was totally awesome and nice. Also from this place we can enjoy the beautiful view of Semarang from each of the floors, as well as enjoying the rooftop swimming pool in the highest floor of this hotel. But what happened nowadays is basically the reverse of the situation during me and my family's last visit here. As long as they improve and fix a lot of problems and damages within this hotel as well as improving the service, this hotel will be crowded again just like in the last 3 years ago.

1 Wilo Kids Clothing - 9 months ago

Very poor maintenance,dirty hotel,stained bed,stained sheet,stained wardrobe and curtain. Broken table and wardrobe.
Be careful while using elevator! Uncomfortable vibes esp at night because there is a nightclub in this building,not suitable for children/family. Never ever go back!

2 yo_ bowie - 11 months ago

I have short business trip to this town and one of local team gave me the booking room at that day, off course after finishing my work check in to hotel.

When I step in and check the room... Like usually room... Beside one dead light bed side... That's still ok for me I can move my works to the table, when i wanna make some hot tea.... There's no tea bag / sugar just mineral water in a bottle.. Doing my work umm ...maybe a half done.. I go to the bath room and wallah... There's no towel and mat floor, and saw an cockroach, dirty stain under the closet, crust at the shower and fall out the paint of ceiling above the shower.

Please spray insecticide at the bathroom before used for someone else and really do the cleaning,

I really enjoy when have communication with all employees, humble and friendly, I know every body have their problems with this damn pandemic but please do your best system for satisfying the costumer.

Maybe other time when I have business trip again to Semarang I hope you have done with management system specially in serving room

Good luck

1 fajar zona - 11 months ago

I have visited this hotel in 2019. It was pleasant experience. They have tall building and rooftop pool so scenery is good. However, in 2021, their service is poor.
When we arrived there wasn't security or staff that greet us and provide parking instructions.

They didn't have tv channel other than their own promotion channel (don't expect premium cable tv, they even didn't have free national tv just like RCTI, SCTV, CNN Indonesia etc).

They didn't provide soap, bath gel, slippers unless you asked them. It's basic service and they failed at it.

The bathroom was stinky and I think they were understaffed. It's took long time to process my basic request.

Some area seem to be neglected and dirty.

I paid for room with breakfast service but they didn't provide breakfast. They said that during Covid period, they closed their restaurant. Funny thing, I spend one night in other hotel (same city) before, but they provide breakfast. So, I don't believe star hotel reason is valid one.

They promised to return a fraction of my money (for breakfast) but until check out it wasn't done.

I will never set my foot again in this hotel. There are better option in Semarang.

4 Ezra Natalyn - a year ago

I agree with some reviews. This hotel need to be more clean. For eg the curtain in my room is quiet dusty. But yes the have beautiful rooftop even though not so large. I also don't like the not quiet oke basin/wastafel set. But I agree this hotel is so affordable, friendly for your pocket.

1 Risyad H - 11 months ago

DO NOT STAY HERE. The whole hotel is dirty. AC is broken in the lobby, only 1 elevator working. 3 cockroach dead in. Front of the lobby elevator. Hallway is dirty, room is dirty, you have black spots on the bedsheet. Bathroom is dirty, you can't even use the wash basin because it's dirty. The towel, it's broken, not even gonna use it. Everything is dirty and out of service.

1 Bonjour Mita! - 10 months ago

The pool was just advertisement.. the highest sky pool in Indonesia is doesn’t exist ????
Which is the only one reason ppl come here.. Read all the 1 star reviews they are all 100% right???? I dont even want to take more pictures cause is that horrible????