3
Cat tseng -
2 months ago
Old hotel badly maintained. Pictures on the web do not serve as accurate depictions.
Upon arriving on our floor the 10th floor, when the lift doors open the first thing we note is the condition of the ceiling right smack in our face. The ceiling had dark brown mould on it and parts of the ceiling had broke also. The carpet had an old moudly stench.
Lift to rooms has room key scanner but not in use so anyone can come up to the rooms even non hotel guests. Why would they install a card scanner if it wasn't being used?
Carpet in the corridor and rooms look worn out.
Edges of bathtub have rusty edges. Tap at the sink is tough to even turn on the water. Stains on bedsheets,sofa and carpet. Bathmat, towels, face towels are actually tattered at the edges. How can the hotel still use the ammenities? No hand towels were available also. Towels look worn and greyish white. They had stains on them. Hotel did not provide glasses or cups at the bathroom for brushing teeth. Room seems to be dusty as my son's allergy acted up.
Water pressure's strong except it was so hard to work the tap at the sink.
Shower in the bathroom is bad. Water trickles not shower. Hot water was minimal. Yellow mould was all over the sides of the edges.
Rusty cracked parts of the hand shower area had sharp parts. Very dangerous for children. Such a pity this hotel is poorly maintained.
Service standarda also fall far from 5 star standards. During breakfast time we witnessed the staff clearing up the breakfast buffet at 10 and none were wearing gloves. It seems all very unhygenic. Breakfast closes at 10 and we were the laat guests for breakfast. Every staff were busy clearing up the foods. So we have to be quick to get whatever breakfast we could. Ordering from the staff for even coffee was greeted by, " this is the last one ya Ibu this is already 10am". If only they could keep up the hotel's so called 4 or 5star standards this hotel could be a really good stay considering the location right next to the mall. Just one stay here is enough.
Totally not worth the money paid for. We didn't bother to complain to the hotel too even though we are due to check out tomorrow considering all the complaints I've read online. It seems the hotel just apologizes but does not take action. Some past complaints were months ago. Please work very much harder to make the hotel a more welcoming place for guests. I wouldn't think we will be back again. Please be warned if you decide to stay in this hotel.
