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binti siswadi -
2 years ago
First time booking this place and I swear it will be the last time.
I booked via Agoda, come to the hotel and show my booking receipt to the frontliner. I think it only need 3-5 minutes to check but I need so much time to wait. What a poor service!
Then, a doorman guide us to the room at the second floor. He tried to open the door. About 2 minutes and he failed. He asked us to wait, run to the first floor, bring a new key, try to reopen the door and just like the first time... He failed.
He told us to move to the room at the first floor without explanation about the room ????
What a worst service!!!
About the room?
I choose VIP and I get a medium bed, a TV with only 3-5 channels I can watch, a bootle of mineral water, a bathroom without toothbrush, toothpaste, and soap.
FOR SURE, IT WILL BE THE FIRST AND THE LAST!