Hotel Serrata

4 Fajar Satria - 2 months ago

Shadow of it's former past.
compared to early 2000's, there's almost no improvement, only decline in quality.
perhaps the pandemic hit them hard, let's hope that they can return to their former glory.

3 YaYaN - 5 months ago

Strategic location on the main road Semarang -Solo, the hotel is pretty good and beautiful

1 Kanthy Zukhrifah - 2 years ago

I was spending the nights here for two days with my family. In the first day, the service was good. From the receptionist till the employees who accompanied us to the room, they cooperated well. Yet, the problem occured in my second day of staying. THE BREAKFAST SERVICE WAS TERRIBLE. How did they treat us like strangers yet we're visitors there in fact? Here, you'll be given kind of coupon to exchange it with breakfast. It was written that the breakfast time would be available from 6-10 am. When I went to the pantry at 8.30, the food was almost run out. I was waiting for about 30 minutes till I decided to talk to the receptionist. She told me she had called other employee to serve us. But, the employee just never showed up. I was going back and forth to the receptionist table for just making sure that I and my sisters got our food. And finally, one employee came and I directly asked him to cook us some omelette. That's it. My breakfast was just a plate of white rice and an omelette. There was no much food left. I had no energy anymore to scold her for refilling the other food. Almost 5/6 times, I was ranting at her. What a great breakfast to start a day! Fyi, there was a wedding held in the main hall (front room) when this tragedy happened. And you know what? The receptionist told me that there are no employees around due to that wedding event. Shortly, she tried to ask for my understanding for not being able to treat us good enough because of the wedding. Such a shame. How poor their services are! I know, mayhap some of you might be wondering why I'm creating such a ruckus for the mere thing,breakfast. No, Honey. IT IS A MAJOR THING. It is a hotel. Their jobs to deliver good services is needed. What would you expect but good services while staying at a hotel? We dont want our money wasted, right? I had visited many hotels from the cheapest to the most expensive, or from the simple one to the luxury ones. This was the worst. Buat yang tidak bisa bahasa Inggris, perhatikan omongan saya. Pokoknya, hotel ini tidak recommended. Cari saja hotel lain. Kalau ingin tetap ke sini, silahkan. Semoga saja mereka sudah berubah lebih baik.

1 Pascal Troxler - 3 years ago

Since almost 20 years we always came here to swim. But in the meantime its not good anymore. The Ruang Ganti / Chanching Room stinks very bad. The showers are not realy clean and hatd to use. The Lights under water are all broken and the cables looking out of the water. That does not make a good impression and scares of swimming. People from outside coming here for swim class. nobody take shower before swimming, but thats normal here in indonesia.

3 Fanti Saktini - 2 years ago

When the fascilities is limited due to event that is being held here e.g. wedding event, the Hotel SHOULD announce this limitation publicly at least one day in advance, otherwise many regular guests are disappointed. At least a writing in a paper, PLEASE.

Limited services For example: closed pools, no restaurant order,

5 Erna Budiarti - 7 months ago

Ever had an event there,, my son' s circumcision thanks,, thank u Serrata

4 Resya Wulan - 5 years ago

They have wedding package. Room rather clean and big enough. They have swimming pool, but the staffs were not very friendly.