OYO 433 Nelvi Guest House Syariah

1 Ludo Strait - 8 months ago

The owner is extemely not friendly.

They provided contact center on OYO but refuse to read, answer, and pick the phone call and keep blaimong customers for calling because "that'the office phone and the phone is not always online."

The hotel violates partnership with he app by transfering the online transaction into manual transaction. The result is that the customers had to pay twice amount of the fare (online by app and in cash).

There's no billing notes on the cash payment. Even if the customers asked for it, they won't provide it.

This is robbery and scam.
Disgusting.

1 ALKA Manangement - 8 months ago

Please OYO, think twice if you still make this hotel as your partner. Please investigate deeply about the management. Its really worst in service. Please check the data customers daily.

1 Mahda Leni - 8 months ago

Such a liar. Be careful for those who ordered this hotel via apps. The service is REAL BAD. If you pay it "cash at a hotel", make sure they give you the payment proof.

1 Radio Icon - 8 months ago

Please be nice to customer. The management should fix the service. The service is so bad. Will never have second thought to stay at this hotel.

1 Ludo Strait - 8 months ago

The room is good, the area is OK. Everything is perfect, except for the people.

Be careful for those who are going to book the room by apps.

0 Jacky Mettler - 3 years ago

Good. Nice People. I could print some documents there, thank you for that. Room is comfortable enough for a couple of days. nWe stayed 1 day in the normal room and 1 day in the suite. We liked the normal room more (bigger bedroom and warm shower).. Bedsheets had some stains, no toilet paper provided.

1 Xiu Alexander - 8 months ago

Nice place, peaceful, friendly, reasonable price, but there's something wrong with the management.