1
Maskinatul Isnaini -
3 years ago
(Translated by Google) for me the handling was very bad. my son had more than 48 hours of fever, but was still active, and I gave medicine from the pharmacy and the day before I took it to the nearest midwife but there was no change. on Monday 10 February 2019 at around 9 am I say that my child has a sore throat and examines it too, rumbling, ruffled, like an adult's check ... if sir, my child is still 16 years old, but you don't have a soft glue ... the second said sore throat? my child was eating voraciously drink my experience when my child got a sore throat he ate a week and ate milk ... then only in the recipe for medicine until 5 minutes he thought ... then asked my husband 'what is my child sick?' he answered 'most sore throat' ('sore throat maybe') sir I even though I use BPJS I pay every month and my payment is not to test your intelligence with the opinion 'maybe' this is my son's life sir but responded with the word 'maybe' please explain what is your service every time with that patient? obviously we need an explanation or need medical clarity that says my child has the disease ... not on the basis of possible ... and finally we ask for referral to the hospital if indeed in this clinic does not have the tools to detect that possibility ... at least don't underestimate any patients who come to seek treatment ... we not only need medicine ... but we also want to know what is the cause of our disease ... please I am a newcomer and just moved my BPJS level 1 health facility here ... is this your service?
(Original)
bagi saya penanganan yg sangat buruk.anak saya demam lebih dr 48jam,tetapi masih aktif,dan sudah sy kasih obat dr apotek serta sehari sebelumnya sfh saya bawa ke bidan terdekat tetapi blm ada perubahan.untuk itu saya bawa anak sya ke klinik tapi dokter jaga pada hari senin 10 february 2019 sekitar jam 9 pagi bilang kalau anak saya sakit tenggorokan dan memeriksanya pun gusrak gusruk sprti cek org dewasa..halo pak anak saya masih umur 16bln,tetapi anda tdk ada lemag lembutnya..yg kedua bilang sakit tenggorokan? anak saya lahap makan minum susu pengalaman saya waktu anak saya sakit tenggorokan dia seminggu gamau makan dan mnum susu..lalu cuman di resep i obat ga sampe 5menit dia nanganin..lalu ditanya lah sm suami saya 'pak anak saya sakit apa ?' dia jawab 'sakit tenggorokan paling' ('sakit tenggorokan mungkin') pak saya meskipun memakai BPJS saya bayar tiap bulannya dan pembayaran saya bukan untuk menguji kepandaian anda ber pendapat 'mungkin' ini anak saya nyawa pak tapi ditanggapi dg kata 'mungkin' tolong jelaskan apakah pelayanan anda setiap kali dengan pasien sprti itu? jelas kami butuh penjelasan atau perlu kejelasan medis yg menyatakan anak saya terkena penyakit itu..bukan atas dasar mungkin...dan akhirnya kami minta rujukan ke rumah sakit klo memang di klinik ini tdk punya alat untuk mendeteksi kemungkinan itu..setidaknya jangan meremehkan setiap pasien yg datang untuk berobat...kami bukan hanya membutuhkan obat..tapi kami juga ingin tau apa penyebab penyakit kami.. tolong saya memang pendatang dan baru pindahkan BPJS faskes tingkat 1 saya disini..apakah begini pelayanan kalian ,?
