1 Thomas Voss - a year ago
When you've never been to this place before, you expect to be guided about how to order the food, as it was not obvious to us. So we went to what we thought was the order desk. We experienced what seemed to be a very frustrated and impolite chef. She did not communicate with us verbally, but chose to nod in the direction of the food we asked about. When we got our noodles apparently we needed to pick the extras from the buffet ourselves. We were not told about this too. The buffet was almost empty and the food cold. Then as we waited to pay we noticed the kitchen staff throwing about with the tools and the food. It seems like they were having a heated discussion amongst themselves. When we received the mugs for the tea, they were chipped, so we asked for a replacement. That seemed to irritate the cashier and she threw 2 other mugs on our tray. Moving to the condiments, we were surprised to learn that all if the trays were empty, just like the buffet. We finally sat down only to be disturbed by an employee cleaning the floor and the tables ripping the chairs over the floor creating loud, screeching noise. Also the employees chose to shout messages through the restaurant, rather than moving towards each other before talking. Not a pleasant eating environment at all. The food? It was below average and cold and was only lifted to an acceptable level, by the few condiments we managed to scrape off the empty trays. The Ocha Tea was tasteless and the ice tea dull. Based on this experience we recommend the management to overhaul the personnel and tell them that the customers are the ones paying their wages and if they don't understand this, they ought to get another job!
