1 Surya P. Halim - 2 years ago
One of the worst experience with a hotel in my life.
Was looking for a hotel near haluoleo University for a business trip and found this hotel because of the name, which actually 4 kilometers away from haluoleo university. The location is 8 kilometers from the heart of Kendari which means you can get lots of better hotel within radius 4 kilometers in the city.
When arrived, the room that we booked for the date (the family room) is used by another person because they extended their stay. After about an hour arguing, they finally give us 2 rooms (fyi my team consist of 3 person and in the application we were booking said the family room is for 3 people). So we thought it would be ok, since we were all exhausted (we got lots of baggages of equipments for shooting, and we were in flight all night)
So they gave us the keys and told us where our rooms are, but they didn't even help us with the luggages. What an excellent service they got there. Well, maybe they don't like us after arguing? So whatever, we brought all our luggages up to second floor to find our rooms. (they don't have elevator)
After all those dramas, finally we can rest well, we thought. Unfortunately the rooms are dark, dirty, full of dust, the water heater not working well, and we got lots of bugs and spider as companions. It was suck, but we were all too exhausted to complain. So we cleaned up the bed from bugs and spider then had a rest.
I woke up later on with my dust allergy started. We finally decided to move to another hotel although we had booked this hotel for 4 days. It's better than getting sick in a business trip.
So we checked out, and we finally meet the hotel manager. What really amazing is the fact that she's not apologizing but scolded us by saying that we are in the wrong because they have rule saying that 1 room is for 2 guests only. Hellooo? The app says that the room is for 3 people (we have the booking evidence) and the guest who extended and got our room is a family consist of 5!
Thank you for ruining our trip, hopefully no other guest will have to go through bad experience like what happened to us.
Well, not ruined, we are all in a much better hotel now
