1
baehun yeolsoo -
a month ago
(Translated by Google) Ordered on agoda, until the hotel was refused and was told to cancel. Yes, when we entered checkin time, we were told to cancel, in the statement, if you have booked, you can't get a refund when you are told to cancel. The reason is that it hasn't been paid for by OYO, even though we ordered it on agoda.com. It's a matter for the hotel and the application, guests know that they see ads, book, pay, checkin. That's how it is, but insists it be cancelled. Trs tbtb asked for an additional 50 thousand / per night. There are hotels, once you have booked, it's time to ask for additional payments. If you know there's a problem, why don't you remove the ad, just apply it if you don't have expectations for the price, we book it according to the price listed on the agoda.com.
After all, the ac is not cold, the remote is there but it doesn't work. The dirty room smells of cigarettes, we also ask for the blanket to be replaced because it smells, instead they say there is no blanket stock. It's weird that the hotel doesn't have blankets in stock. That means the blanket has never been washed, right?
(Original)
Pesen di agoda, sampe hotel ditolak disuruh cancel. Ya kali kita udh masuk jam checkin disuruh cancel, di keterangannya pdhl klo udh booking tidak bisa refund lgi masa di suruh cancel. alesan nya ktanya blm dibayar dri pihak oyo, pdhl kita pesen di agoda nya. Kan itu urusan pihak hotel sama aplikasi, Tamu kan taunya liat iklan, booking, bayar,checkin. Udh gitu ttp ngotot minta di cancel. Trs tbtb minta tambhan uang 50rb/permalam nya. Ada hotel begitu udh booking masa minta tambahan bayar. Klo emng tau bermasalah, kenapa iklan nya tidak dicopot aja diaplikasinya klo tidak ekspetasi sama harganya, kita booking kan sesuai harga yg tertera di agodanya.
Udh gitu acnya gk dingin remotnya ada tapi tidak berfungsi. Kamar kotor bau rokok, selimut nya juga kita minta di ganti karna bau, malah bilang nya gk ada stok selimut. Aneh bangt hotel gk punya stok selimut. Brrti tidak pernah dicuci dong selimutnya?