Pucuk Permata Hati Mother and Child Hospital

1 Astrid Hapsari - 3 years ago

Updated :

I went for vaccine when my baby was just 2 weeks old, the pediatric was a big lady not friendly, not talking nor explained anything about vaccine and my baby condition. Not like other normal hospital, this pediatric didn't wash her hand, didn't use a glove before and after the vaccine and asked the payment to her not at the cashier, i rejected plus at same time i asked my baby birth notification letter (it should be given before you went home but at this hospital took them 2 weeks) when i asked mine it wasn't ready yet and they blame on me why took so long for me to take it, I yelled at them and said "you told me to pick it up in 2 weeks!" They were really embrassed and print it LOL
That was the last time i went to this sh!t hospital and will never come back again!
Worst experience ever and didn't worth the money!!

Very incompetent hospital service!

1. My C section scheduled at 8 am and i had to wait an hour for the anaesthesia doctor because she was running late and still on her way to hospital LOL. I waited inside the surgery room alone and cold!
2. After surgery they brought me to "recovery room" but it wasn't what its called recovery. It was just their office, with everyone talking, gossiping and laughing around made me uncomfortable and couldn't even take a rest, i was there for another hour!
3. Most of them doesn't speak english, the doctor are fine but not the nurses and other staff
4. At 4 am in the morning the medicine machine made lot of noises because it finished, had to call them hundred times, my husband went out to look for someone but no one there, i had new born with me plus 1 year old son staying here and my husband. 2 children woke up and crying because no one here. What if something happened to me or my new born?! It never happens in an international standard hospital PLUS they only have a phone here not a bell like other hospitals, for someone who just got C section and her family couldn't stay, how is she gonna ask for help? I couldnt even reach the phone on the table, lucky my husband stayed with me. In my opinion bell is still very helpful because the patient could just leave it beside them and press immediately, and no emergency button or phone beside the toilet like other hospitals i went in bali, so basically you can't stay alone at this hospital without someone accompanied you, you could die! This hospital is just indonesian basic standard because most of indonesian family always stay at the hospital 24 hour with them, but again not everyone in bali has their family here.
5. Paid for VIP room for literally nothing! The bathroom smell, the wall dirty, no toiletries, the AC didn't work and sink blocked ( had to complain a lot for the night and day after until they sent someone to fix it) and when the AC man came to check the AC, i saw myself the filter inside were fvkin dirty and disgusting! Can't believe they let it under maintenance for new born room and it was VIP room!
6. Complained to them about all of this, they didn't take it seriously, made an excuses for everything. It is cheap compared than hospital that i went but not the cheapest thou, they should upgrade their service as a real hospital with at least basic standard.

Beside their service, my doctor is very friendly, nice and helpful, the problem is only their service, they should upgrade it like a real hospital service if they want to be called so and from what I read the responses here on google review about someone complaining it looks so dumb they didn't even say sorry nor explain something, whoever replied just copied and paste the same emoji to everyone!

4 Best Channel - a year ago

Had good services but the waiting room was too hot as it have only one air conditioning. As suggestion better to visit in the night like 9pm before closing @10pm if you do not want to wait for long period of time to consult with doctor...

5 Frenty Jane - 2 years ago

Dr Fido is very recomended.
I tried another doctor and wasnt satisfied with the explanation then i decided to use again Dr Fido.
He is happy to answer our questions by whatsapp too and very helpfull.
I'am still trying to figure it out how to use BPJS for normal delivery baby on May.
Anyone willing to share the information?
Thanks in advance

1 Endah Sinang - 3 years ago

Very unprofessional.. the doctor and staff didn't wear a glove when they try to take the blood. I had to tell them to wash their hands and wear gloves and they seemed reluctant at first

5 Anik Tini - 8 months ago

Small Hospital but clean and friendly staff

1 Moh. Iqbaal - a year ago

Never comeback again

5 Nurul Hidayah E.S. - 2 months ago

(Translated by Google) Bismillah. Very grateful for the following RSIA PPH with dr. I Gst Ayu Cintya Wijayanti, Sp, OG. and the midwives/nurses who assisted in the delivery of my first child, July 5 years ago. I was served very well even though I was not a monthly patient who came here when I was pregnant. Doctor Cintya and the team hope you are always healthy and happy, doc. Alhamdulillah, here we can directly screen our newborn child and can immediately know the child's blood type, MaasyaaAllah.

Just a little input last time, when I was pregnant with my second child, I was disappointed with CS here, via phone confirmation it was possible to check the HIV blood lab, it turned out that when it came, the blood examination had to be complete. That's all I'm disappointed here, the rest I'm very grateful for.????????

(Original)
Bismillah. Sangat berterima kasih dgn RSIA PPH berikut dgn dr. I Gst Ayu Cintya Wijayanti, Sp,OG. dan para bidan/perawat sbg penolong persalinan anak pertama saya, Juli 5tahun yg lalu. Saya dilayani dengan sangat baik padahal bukan pasien bulanan yg datang kesini waktu hamil. Dokter Cintya dan tim semoga sehat dan bahagia selalu ya dok. Alhamdulillah disini kita bisa langsung screening anak kita baru lahir dan bisa langsung tau golongan darah anak, MaasyaaAllah.

Hanya sedikit masukan waktu lalu saat masih hamil anak kedua, sempat kecewa dgn CS disini, via telp konfirmasi bisa untuk cek lab darah HIV saja ternyata waktu datang harus komplit pemeriksaan darahnya. Hanya itu saja kekecewaan saya disini, selebihnya saya sangat berterima kasih.????????