OYO 3868 Puri Mango Hotel

1 Molly Wilsher - 3 months ago

Booked the hotel whilst on a long trip. Had to move rooms 3 times because things kept breaking (conditioning, toilet, shower.) And on the last few days before I was about to leave, they attempt to steal from me! They have broken my suitcase, forced the lock on my padlock so I can’t get it off the case. Management are useless and I am still at the hotel now and they couldn’t care less to offer any help. I would not waste your money on this hotel. It’s really not worth the hassle!

2 Margie Hanam - 2 months ago

As so many others have shared, they do not honor bookings made on any other sites if it is below the price stated at their counter, 175 000 idr for a standard room and 275 000 idr for a superior room. Overall, not clean. I paid for 4 nights on agoda for a basic room. Ended up staying just 2 nights.One night in a standard room and one night in a superior room. Superior room was much better, though shower area needs a good scrub.

1 Karina Aviva - 3 months ago

DO NOT STAY AT THIS HOTEL! The rooms are absolutely DISGUSTING! Blood stained sheets, hadn’t been cleaned at all before moving in, the shower and sink rarely worked and when it did the water would run black for several minutes before turning clear. The management are liars! They cheat you into paying loads more money, always an excuse for not having the right type of room and advertise lower prices online then charge more in person. The staff that work there are incredibly rude! My friend also had her suitcase broken into by staff. Honestly the worst hotel experience of my life!

1 Марина Кольева - 2 months ago

Hello team OYO!

Hereby I would like to file a complain about staying in your hotel. Depite booking was made with you at rate of IDR 130,000 per night, upon arrival we were surprised to hear from staff on reception that this proce is not valid because of an error in your system. They charged us IDR 175,000 and IDR 220,000 per room per night. Please have a look at pictures attached.

Apart from that I shall inform you that room was in truly bad condition: dirty bathroom and towels, broken sockets, and congested sink. Staff didn’t appear to be friendly and advised that it’s not their problem at all, suggesting to write a complain to management and your good office. So please treat this message as an official complaint, carry out due investigation and provide me with report in your findings and actions.

I would also like to claim the difference in prices booked and actually paid. Please have a look at bill that we paid for three rooms for two nights.

Looking forward to hear from you soon.

Thank you and have a great day.

Kindly yours,
Marina Koleva

2 Bruce B. - Tiger Man - 5 months ago

I won't stay at this hotel again. Not honest. I booked my room for a full/queen sized bed. When I arrived they said they made a mistake and only had twin beds. I didn't want a twin bed and I said they should upgrade my room so I can have a full sized bed. They said they would charge me another 100,000!!! But online it was only a 20,000 difference. Scammers! Wifi was slow. The toilet haven't been cleaned in weeks. Stained sheets.

1 Jimmy Justice - 3 months ago

Really bad WiFi and service and like many others who have left reviews we were stolen from. When we brought this up with the staff they totally lied about it despite clear evidence of damages to suitcases and locks during forced entry. Really disappointing and so horrible to have people be so dishonest.

1 Pieter Danang - 3 months ago

Booked online and paid online but they charge another 80k when i check in because they said OYO destroyed their price..and that's not my problem. 1 star is more than enaugh for this place.