Akana Boutique Hotel

4 Dentje - 3 months ago

We visited this hotel in March 2022.
Apparently like many hotels, pandemic affected this place so hard and they are trying to stand up hardly. It feels from how they wanted to give the best services they can. We were booked to make our morning trip in Sanur port effective, so we couldn't have their breakfast time. Surprisingly, they offer us takeaway breakfast! And they gave us just before our schedule, an hour earlier before their regular breakfast time. The meals are humble, but not bad.
So, the staffs are helpful u0026 kind. The room was clean u0026 facilities run very well. Unfortunately, our balcony is covered by iron fence just like in prison. Maybe it's more for the decoration from outside, but better to change it into regular balcony. So it can be helpful for any urgent situation.
The swimming pool are clean, apparently they cleaned it every day.
Maybe because we stayed during low season during the pandemic, the electricity for higher floors were shut down. Make it a little bit spooky, but it was okay tough.

5 Bayu Dwi R. - 3 weeks ago

Overall it's a very nice experience. All the staffs are very friendly. They have various breakfast menu and all delicious.

Located strategically in Sanur near cafes and resto, gym, etc. The hotel's vibe very calming and relaxing.

I stayed for 5 nights and too bad they didn't change the towels even once per two days and they don't add bathroom amenities more.

1 Moritz Volkmann - 4 months ago

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The room was obviously not in a good shape. There were stains on the coverlet, the pillowcases had holes and were definitely old. The bathroom was the worst. First of all there was a really unpleasant smell, coming from the bathroom and wandering to the bedroom later on. The faucet was so loose that you had the feeling it would break off when using it. The toilet was also not clean and some insects were on/in it as well. The lamp above the mirror was also loose and pretty low hanging so you could see the dirt that has been sitting there already for a while.
We arrived around 9 pm and the restaurant was already close and so was the bar. Unfortunately the mini bar wasn’t filled either.

This overall impression made us leave after the very first night. Neither the hotel nor booking were willing to make any monetary concessions regarding the early departure - although there were obvious shortcomings.

+
Staff was very friendly.

Overall we are aware of Hotels in Bali being closed for a long time but when reopening at least the rooms should be clean!

3 Ke Peiru - 3 weeks ago

All of the staffs are friendly. The room that we stayed was pretty humid and it was dark though with all lights on in the day, impossible to do work from your own room.
But I had to compliment the bathroom, awesome~
During our stay our room didnt have “personalised” wifi so we had to connect to other room’s wifi or their restaurant.
Breakfast was so so, but service is friendly. However, the staffs were noisy, they chit chat and giggled quite loud. It cause disturbance to me since I cant work from my own room and had to resort to work at their restaurant, yet with such environment.

4 Joanne Trivena - 2 months ago

Hotel room was spacious, clean and CHSE certified. Room with balcony facing to the pool is an advantage though the pool not so big. As a boutique hotel this is good enough. Wi-Fi is fast so I can do my online meeting and paperwork here during my business trip. Location is great, near to the beach and local store. They served breakfast with american style, while for Indonesian style you must order 1 day before.

2 Michael Flores - 3 months ago

Buyer beware: clean room, bad wifi, terrible sales staff

Edit to address the response: it doesn’t really matter if the sales staff is their own or someone else’s as it’s the hotel that determines how to do their sales.
And the wifi issue was a real issue I experienced, you can tell it’s not one router per room since the router has a room number attached.

A good building marred by bad staff, unfortunately. I did not have the experience that I was hoping for. The only positive staff experience I had was with a woman at the front desk who initially checked me in.

The check in experience was lacking: I was handed my key and that's it – no direction to the room, no showing me the room and features, no help with 6 pieces of luggage, no hand-off of obviously important information like the wifi password, and no opportunity to ask for any extras like the ironing board. I didn't put too much thought into this part though, I liked the room and eventually things got sorted out after a few trips back to the front desk.

The rooms were at least clean so I tried to extend my booking which was done on Airbnb. I could see the listing was not booked for the next two weeks so I wanted to book the 2 weeks. The staff tried to get me to move the conversation off Airbnb to WhatsApp so they could give me "the best price". It's against Airbnb policy for good reasons to take customers off Airbnb for booking modifications – it's shady and customer hostile. Without responding they denied the booking alteration on Airbnb. So I sought out other accommodations. The next morning, an hour before check out, they tried to ask me again to sort out the booking, as if I didn't obviously need to find somewhere else to stay at that point. It's a pretty frustrating run around. Unfortunately some places are trying to make a quick buck right now.

Besides that, the room was clean. The wifi was lacking as there’s a few shared routers so some rooms get terrible reception and drop the connection every minute or so.

4 Anthony Yudi - 3 weeks ago

Nice and clean hotel at a strategic location in Sanur area. Definitely recommended if you're a budget traveler looking to stay in Sanur area.