4
Nabila Kusumaningsih -
4 months ago
Overall a really great place and worth the hype, great service, but they still have room for improvements.
Positive:
1) The food and beverages I ordered are all great, stunning presentation, worth the price. Very happy with my orders.
2) The environment/atmosphere, decoration, cleanliness is great. What I saw on instagram (expectations) u003d reality as I arrived. A lot of instagrammable spots.
3) The live music is really entertaining and the sound system quality is top notch. The interaction with the audience is friendly too.
4) Great service and order-payment system. The staff are very friendly and helpful. They are on every corner and easy to find when you are in need of assistance or request.
5) Very clean bathroom and bonus, also very aesthetic.
6) nice ventilation, when I went to the smoking area the air is still really good. You don't inhale much of someone else's smoke who's on the other tables.
Need improvement:
1) I reserved a spot and got a really good sofa/booth seat but the spot is right under the AC so we didn't get the breeze from it which made the spot really hot. So we requested to move our seat to the one that's right in front of the AC and it was so much better but somehow there were quite a lot of flies (lalat) but the waitress was very helpful and gave us a candle to light and turned on the table lamp to steer the flies away. Maybe because our seat is near the kitchen, something you can do is buy a UV light for the kitchen. As for the AC maybe install ones that are on the roof so the breeze can be spread down instead of sideways (?)
2) The food my friend ordered I think it was mushroom rice, and the rice is still quite stiff and dry. But the presentation is good.
3) I think the menu should have a short description on what it contains because sometimes we are confused with the name and what it actually is, or some people might have allergies to certain ingredients. My friend ordered Shakerato Lemonade in the Signature Drinks section and didn't realize it's actually coffee lemonade because it's not placed in the coffee section. Having a description of what it is will be really helpful to customers.
4) You should provide a straw with a bigger hole (boba straw) for drinks that require them, such as for Lychee Tea because it has popping boba but I was only given the small black straw and had a hard time getting to the boba. Or you can provide a teaspoon since it's 1st served. I had to request for a teaspoon so I can consume it with the tea because the waiter told me there wasn't any big straws.