Amaris Hotel Bekasi Barat

3 BeWee - 2 months ago

Basic hotel. Clean. And very close to he tool gate. Which is the plus and also the minis because you have a very good access to the highway and also the noise. It will be very good if they upgrade the windows to minimize the noise. But if you exhausted enough. It will be no problem as you sleep ☺️
Breakfast is basic and the egg station somewhat disappointing. No people stand in the station while your egg choice never come.. must ask to cleaning man.
Running water in bath room can not operate lower valve. Only shower. At morning, the AC is no longer cool

2 Benjamin Biddle - a month ago

Ive stayed in amaris before and it was nice but since the pandemic things have not be well maintained as there was no shower curtain and the floor kepted getting wet, the shower faucet needed repairs. The walls were dirty. I had high expectations for this establishment but unfortunately attention to detail seemed to be lacking in the presentation of the hotel

5 Ranny Widya Kartika - 2 months ago

First time came to Amaris Hotel was for Seminar. The hotel located next to the highway ????️, as you can imagine, the vehicles noise are quite high. Thought ???????? at first, "hhhmmm.. the neighborhood were so loud ????, not a cool place to have a seminar here". But once we enter the hotel, the noises were gone (yeah maybe a lil bit ????). And once you enter the room, all the noises were totally gone.
The security u0026 receptionist are friendly. The hotel is clean and the food they served at their restaurant are delicious ????????

5 Septian Widaryanto - 4 months ago

The room is clean and comfortable to stay in, but the tv channel is bad, I can't watch others except for national tv channels.

2 Davina Simanjuntak - a year ago

My first time staying here for 3 days. The room was quite small, the AC wasn't cold enough and it was leaking, there were no electronic kettles like hotels should provide and the floors were dusty, I guess the employees never clean the rooms (?) and the room service took a long time to come. The shower wasn't kicked, it took 15 minutes to have a hot water. The bathroom was too narrow and small so it made flood the bathroom because the drain was behind the potty.

The receptionist did not stay on the spot. At that time I called to deliver the tissue 5 times and they weren't picked it up, when I went to check out from this hotel, the receptionist ALSO not stood in the place where she/he should be. Isn't this hotel afraid of being stolen if there were a bad occupants who steal something?

The breakfast menu was just ordinary, cold, and not variation every day. Indeed, we still currently in a pandemic era so everything in this hotel completely poured out by the waiter. It's just that they left the menu stand so if one was busy, the others went somewhere even though there were a lot of guests staying there and even the receptionist intervenes too.

My advice are, first, the management would like to improve the quality of the rooms from the facilities, for example repairing air conditioners, bathrooms plus curtains so that the water doesn't flood, adding a hairdryer, electronic kettles for cooking hot water. Second, please hire more employees so that they do not work tightly. If possible, the receptionist department should put two people in the day shift. The last, if possible, maybe you could consider the breakfast menu to be more various than before so it won’t look monotonous and always use a pot that has a heater on it to keep the food fresh and warm.

Overall, the service was good, everyone was friendly. Thank you.

2 Herry Setyawan - a year ago

I stayed here last weekend because I had a wedding to attend nearby. It was my second stay at Amaris Bekasi Barat, the first one was few years ago. The first time I stayed here was okay, but the second one was a disappointment. Check in was okay, the lady at reception was friendly, and probably she was the reason I voted two stars for this review. Room was okay, and it is the second reason I voted two stars.
However, only one elevator was in service, the Wi-Fi was bad, very slow and lost connection most of the time. AC was leaking, the hit water didn't come out at all, no shower curtain so the water was splashing all over the bathroom. I wanted to buy a cold drink at the front office, and the staff said they don't have any change because I was going to pay with a 50 thousands bill. No effort was made, simply refuse to do anything. The next morning I checked out at 6.00 AM and no staff was at the reception. I called out several time but no answer so I stepped out from the lobby and call the security who later went in and called the staff. And when the staff came, no apology , not event a smile. Definitely not a hotel standard staff behavior. How could the hotel hired this guy as a front desk staff.
Breakfast time was supposed to be in service at 6.00 AM (until 10.00AM) but by the time I check out the restaurant was not ready at all. Not event drinks or starter food was served, the lights wasn't turn on yet, it was still dark, and no staff was seen there at the restaurant. I left the hotel without having any breakfast which was included in the rate I have paid.

3 Kangen Jalan26 - 5 months ago

Perfect hotel and strategic location but need more maintenance