1 login coc - 5 months ago
(Translated by Google) Hello, I want to share an unsatisfactory experience at Revital Clinic.
Unfortunatelly, I strongly advice to stay away from this place. Especially Doctor Rouven (OWNER).
It was a waste of my time to book an appoinment and come to this place.
In short version,
I was very dissapointed in how the clinic (especially the owner) handle their appoinment. I highly respect the appointment time as I believe everyone has their own plan for the day.
When I came to Revital Clinic for my consultation. Unfortunately doctor Rouven seems to be unaware of his appoinment with me. Then after talking to the nurses he changed his excuse by saying there was an emergency.
From the doctor's response during our conversation, it was very unpleassant and unprofessional. We decided to leave the clinic.
In long version in Indonesian:
Two days ago I set up an appointment to clean facial spots and slimming body via whatsapp.
My recommendation is for a consultation with the doctor on Monday at 2 pm for two people.
I plan to take the body slimming package which will come 6-10 times.
The money I will pay will be quite a lot.
When I arrived I was greeted by friendly nurses.
Thank you sisters.
My sister and I were taken to one room, then asked (by the nurse) what kind of treatment would you like?
Then I said, I have an appointment to consult with the doctor first. The plan of 1 person wants to get rid of spots and 1 person is body slimming
Then the nurse said. Oh, the doctor hasn't come yet. This is a telephone consultation.
I am very disappointed because I have traveled a long way to come to this place according to the appointment, and was ordered to consult by telephone.
Then when talking to the doctor, the doctor's tone of voice is also very unpleasant to hear.
The doctor said Yes ma'am the consul over the phone, because the mother is sudden.
Why suddenly doc? I have a confirmation that I have an appointment at 2 am to see a doctor.
Then the phone was quickly taken from my hand. The doctor talked to the nurse first. Then he said yes, I have an obstacle, an emergency patient. Yes, ma'am, I have seen a photo of her mother's face. The treatment can be injected or freckle removal.
Yes, I'd rather just stay at home, send a photo and then chat on the phone
Yes, from that situation I feel very unprofessional. In the end, we both decided to find another place.
After 1 hour later, the nurse called me back and offered to consult another doctor and so on. But sorry, we have decided not to come back.
For those who still want to come here, you should first make sure the doctor is not there at the time mentioned BEFORE you go there.
(Original)
Hallo, saya mau berbagi pengalaman yang kurang memuaskan di Revital Clinic.
Unfortunatelly, I strongly advice to stay away from this place. Especially Doctor Rouven (OWNER).
It was a waste of my time to book an appoinment and come to this place.
In short version,
I was very dissapointed in how the clinic (especially the owner) handle their appoinment. I highly respect appoinment time as I believe everyone has their own plan for the day.
When I came to Revital Clinic for my consultation. Unfortunately doctor Rouven seems to be unaware of his appoinment with me. Then after talking to the nurses he changed his excuse by saying there was an emergency.
From the doctor's response during our conversation, it was very unpleassant and unprofessional. We decided to leave the clinic.
In long version in indonesian:
Saya dua hari lalu set up appoinment untuk membersihkan flek wajah dan body slimming melalui whatsapp.
Appoinment saya untuk konsultasi dengan dokternya di hari senin jam 2 siang untuk dua orang.
Saya berencana mengambil paket body slimming yang untuk 6 - 10 kali datang.
Uang yang akan saya bayarkan akan cukup banyak.
Ketika saya datang saya disambut dengan suster suster yang ramah.
Terimakasih suster2.
Saya dan kakak saya di bawa ke satu ruangan, lalu di tanya (oleh susternya) mau di treatment apa?
Lalu saya bilang, saya ada appoinment untuk konsultasi dulu dengan dokternya. Rencana 1 orang mau menghilangkan flek dan 1 orang body slimming
Lalu susternya bilang. Oh dokternya belum datang. Ini konsultasi lewat telpon saja.
Saya kecewa sekali karena saya sudah menempuh perjalanan jauh untuk datang ke tempat ini sesuai dengan appoinment, dan disuru konsultasi lewat telpon.
Lalu saat bicara dengan dokter, nada bicara dokternya juga sangat tidak enak di dengar.
Dokternya bilang Iya bu konsulnya lewat telpon saja, karena ibu kan mendadak.
Koq mendadak dok? Saya ada konfirmasi koq appoinment jam 2 ketemu dokter.
Lalu telponya cepat2 diambil dari tangan saya. dokternya ngobrol dulu sama susternya. Trus bilang ya saya ada halangan, pasien emergency. yauda bu saya uda liat foto muka ibunya. Treatmentnya bisa disuntik atau di flek removal.
Ya kalau begitu mending saya tadi dirumah aja, kirim foto lalu ngobrol di telpon ????????????
Ya dari situasi tersebut saya merasa sangat tidak professional. akhirnya kami berdua memutuskan untuk cari tempat lain saja.
Setelah 1 jam kemudian, susternya telpon saya kembali dan menawarkan untuk konsultasi dengan dokter lain dan sebagainya. Namun maaf, kamI sudah memutuskan untuk tidak datang kembali.
Untuk yang masi mau datang kesini, sebaiknya pastikan dulu dokternya ada gak di jam yang disebutkan SEBELUM kalian berangkat menuju kesana.
