Novotel Lampung

3 fardhani binarsanti - 2 months ago

We came here 2 am in the morning. We were so exhausted after long drive across the island from jakarta. But when we arrived, not even a single person, not even security there. I even called the bellboy myself when my colleagues checked in on the receptionist table.
We booked 4 rooms separated and they gave us really really separated. Even on separate floor. Then, our baggage didn’t put on our each rooms but the pool it in 1 room. How we even supposed to get our baggage???? We had different floor but didn’t have card access to other floors. So my colleagues had to bring those baggages by himself to floor 1 then asked receptionist to give access to other floors. The f.

My room had a great view, so I would give it some stars. The room was clean and nice and everything worked properly.

The breakfast not that good. The taste were not delicious though had some variety. Only 1 menu I thought tasty it was “soup ikan” or something.

Hope when I come there next time would be better

0 Rara - 2 weeks ago

I wanna say thank you to the humble and best recomend from kak fitri, She has good personality. I really enjoy and relax to stayed at novotel hotel with my BUSINESS TRIP AT LAMPUNG

1 Gusri 2017 - a month ago

Definitely won't come back here anymore! Bad experience!

Not worth the money! It's too pricey compared to other hotel but the service you got is awful!

If you bring your toddlers (above 5 yol) be prepared to get charged IDR 96K !.. the kids don't even eat much..only eat koko krunch. The hospitality is very poor. No wonder the hotel is so quiet!

The breakfast are awful! Only chicken and sausage! You won't get beef.

The staffs and security /doorman at the lobby won't greet you nor your kids..do not expect they will help you with your bags or opening you car's door or else.

At 9 pm.. all the lights and air conditioner are turned off.. in the lobby.. we were sitting drinking at the lobby with a very dim light and no air contioner. The girl from the bar turn off the light without any notice to the customer who are sitting there. We were quite surprised!. so if you just get back from the downtown which is far away..than you will get dark lobby.

You want the scenery? Sea view? Do not expect too much...it's not that good guys!..warehouses along the sea shore. Room with sea view prices IDR300k more.

The swimming pools are small.

One more thing: they didn't clean the carpet in the room. It's dusty and had a lot of crumbs. iDR 1.2mio for substandard room.

We were very disappointed! Not like the other novotel hotel in bogor. and palembang... this one is the worst!

5 Kumara Wisyesa - 4 weeks ago

A nice hotel with full facilities. Good for business trip or family vacations. The food is OK lah.

5 Fogo Fogz - 2 months ago

4 star hotel with strategic location, room sea view, have a good service, comfortable and clean room, swimming pool and you have to try the breakfast, it's really delicious..
Very thanks to the novotel team and receptionist, very helpful ????????????????

5 Henry Eko - 5 months ago

Great staffs.
The breakfast menus are great. There are local and western culinary.

The rooms is properly maintained and spotless.
The ballroom is huge with large corridor

1 Ghina Rahmi - 2 months ago

Well, I would say this is the worst one from all my experience staying in 4 stars hotel. We stayed 5d4n. Not even a single day we were happy staying here.

This hotel was in my bucket list since 2012. This year I got a chance to go to Lampung with family so I chose this hotel right away.

When we arrived at the hotel, the security just stood still, not even greeting, not opening the car's door until my husband get off the car and told him to call the bell boy. What a late respon from 4 stars hotel security. Did the management train him right?

The lobby area wasn't really wide. There was no communal area where you can sit freely. Just seating area near the bar and restaurant. There was outdoor area too but that was part of restaurant. No playground for children, no grass field fot kids roaming around. How dissappointed for such big hotel.

We got room 1115 with beautiful ocean and mountain view and secret room since we asked the edge room. This is the only thing that I give 5 stars from this hotel.

The in room mini fridge didn't work, not cold at all. Such a problem for moms who need to store and cook baby food. If you need to refrigerate baby food you should ask kitchen staff. Going up and down was the real problem, it was tiring.

Amenities were just simple. Mirror was only in bathroom. No clothing line for drying wet swimsuit.

The service in this hotel was totally awful.
The next day, I went around the city until almost evening, my room hadn't been tidied up though we had already turned on the housekeeping sign. I need to call first then it was tidied up.

While waiting, we went to the restaurant. We just wanted a drink. After I ordered only one item of drink, the waiter showed us unpleasant face. The waitress who delivered my drink also did the same thing when I said I didn't want to order some food.

Breakfast was nothing special but the choices of food varied.

The front staff of restaurant asked us for paying extra bill since we brought our oldest son to have breakfast too. At first my husband said to her, he had deposited money for extra breakfast in receptionist, but she insisted to pay there. She called receptionist but none answered so she told us to go back to our room until she got answer, and told us to go back again to the restaurant. LOL, why did she want to make us going up and down? no way. I told her I waited there to finish it. In the end, she gave up and let us go.
Funny thing, the next day, she did that again, told us to pay the bill there. So my husband said okay and asked the total since the first day. Instead of charging my son, she charged my husband so we protested.
The last day, a waitress took my baby foodmaker when taking dirty dishes from our table. Duude...

Will I go back? Nope, once is enough. This hotel is not baby friendly, not stoller/wheelchair friendly. Even the access to the swimming pool is only ladders. Nice for honeymooners, but not for us. Bye.