The Royal Beach Seminyak Bali - MGallery Collection

1 Terry Morter - 2 months ago

We had a trip booked for May 2020 and effectively the Hotel stole our money as we were no permitted top leave Australia at that time due to Covid.

We requested a refund and were refused - the hotel was blaming Accor policy and Accor was blaming the Royal Beach policy.

We were issued with a credit voucher with no expiry date - supposedly.

I have tried calling the hotel today and the number simply rings our and my emails are being ignored.

It seems I have done my money and the credit voucher is of no value.

1 Deborah Mooney - 3 weeks ago

We booked directly with Royal Beach Seminyak for July 2020. Due to Covid restrictions we were unable to stay. We requested a refund and were refused. The hotel blamed Accor Policy. Accor said it was the responsibilty of Royal Beach Accor Seminyak. We were given a "credit" for $AUD$6000 we had paid.. Despite many emails to them they have not responded. Absolute ripoff!!!! They apparently are permanantly CLOSED. Many others are too in the same predicament. A business cannot give a credit for a hotel that is not open... it called theft.

5 Barbara Neilson - 5 months ago

We are hoping to come back to Bali in the near future.
This will be our 10th time and every time at the Royal Beach.
Everything about this resort is welcoming and friendly,the staff,the food, the gardens ,the atmosphere the comfort.
We've noticed that it's temporary closed is it going to open any time soon?

5 Julian Saliba - 5 months ago

Fantastic stayed a number of times, best place on the beach in Seminyak...just love this place 3 pools one real big one and an adults only pool too. Great restaurants, bars, accommodation and tons more!

1 Karen Dodd - 6 months ago

We have booked pre pandemic and paid for 11 people for 15 nights at this resort. Paid in full $16,000. Booking was moved 3 times during pandemic. Now we are booked for 4/7/22 and find out hotel is closed indefinitely. No contact from the resort looks like they have taken our money and ran. Leaves bad taste as we have been to beautiful resorts in Bali last 15 years with no problem. If they were closing they should have contacted us and returned our money

1 Marianna Vallett - 2 months ago

This resort needs to come clean and tell people they are not open and have guards at the premises not allowing access. There are many people who are owed large somes of money or voucher credits. Do not book this hotel.

5 Allen Wen - a year ago

This excellently located resort is simply amazing although needing some touch up. The hotel was kind enough to upgrade me to the beachfront suite which comes with its own jacuzzi and chilling gazebo which overlooks into the sea. The staff are super welcoming and friendly, they made the stay during the pandemic into a paradise and I ended up extending the stay. The hotel has one of the best location in Seminyak and direct beach access to view the perfect sunset. Thank you for an amazing stay!