The Bali Bay View Hotel Suites & Villas

1 Hermanto Fang - 2 years ago

We purchased a voucher from deals agent but the this spa reject our request and just said fullbooked without any compensation. Bad service.

4 Murtaza Badsha - 2 years ago

Nice hotel. Warm welcoming staff. Food is average. We booked the private pool villa which was amazing. The pool is big and good for swimming, not a plunge pool. The location is not great as there is nothing near in walking distance. Have to travel by private car, taxi or bike

1 Abheet Singh - 2 years ago

We stayed at this property from January 2, 2020 to January 4, 2020. We had to check-out early due to poor condition of the rooms.
Our original stay being from January 2 to January 7, we had a troubled two nights at this hotel due to which we had to check-out.

This happened on January 2
We were a group of 6 adults and had a 3 Bedroom suite. One of the bedrooms had a window with all the AC outdoor units outside which generated so much heat, that there was absolutely no cooling in the room which made it impossible for us to sleep.
We called the reception and requested for a solution. They sent their maintenance staff who said the AC was working fine. We then requested for a room change and we were given a new room. Due to all this, we missed our plan for the day.

January 3
Same problem with the new room again. Another sleepless night. Called the reception again and they were kind enough to help us with another room. They agreed that this is a constant problem with most of their rooms.
Another room change and there goes another day in the hotel. We had to miss out on our plans for that day too.

January 4
We request the reception to give us separate rooms where the AC would work. But we were told the entire hotel is a suite hotel and they cannot give us separate rooms due to some availability issue.

We couldn’t stay there any longer. We requested for an early check-out to which they agreed. The reception staff was more than helpful as they could see our plight. Having asked for a refund, we were first told it will not be possible. I tried to reason with them that we cannot pay for the days we are not staying, and ideally, we should be given a full refund due to the issues faced by us. Oh, and I forgot to mention the poor state the buffet-breakfast was in.
The reception staff were understanding and helpful. They asked us to write a letter to them which they will submit to their team and process the refund. We agreed and gave them a letter (attached a copy)
Another day went by and we missed our plans for that day too.

The dreaded experience with Park Hotel Nusa Dua is far from complete!

Post this, there was no communication from the hotel whatsoever. We started following up with them and till today, we haven’t received our refund of even a single day!!! Is has been more than 90 days!

Such was our experience with Park Hotel Nusa Dua

5 Jessica Hendra Honggo - 2 years ago

Really nice and affordable for a getaway in nusa dua. Clean, comfy, homey, relaxed, not too crowded. The breakfast is on the rooftop bar with infinity pool and wide view of the island. Would love to stay here again.

Access to the hotel is rather uphill, matching with its reputation as a quiet getaway

1 Sehaj Kaur - 2 years ago

PLEASE CONSIDER BEFORE BOOKING!

We stayed at this property from January 2, 2020 to January 4, 2020. We had to check-out early due to poor condition of the rooms.
Our original stay being from January 2 to January 7, we had a troubled two nights at this hotel due to which we had to check-out.

This happened on January 2
We were a group of 6 adults and had a 3 Bedroom suite. One of the bedrooms had a window with all the AC outdoor units outside which generated so much heat, that there was absolutely no cooling in the room which made it impossible for us to sleep.
We called the reception and requested for a solution. They sent their maintenance staff who said the AC was working fine. We then requested for a room change and we were given a new room. Due to all this, we missed our plan for the day.

January 3
Same problem with the new room again. Another sleepless night. Called the reception again and they were kind enough to help us with another room. They agreed that this is a constant problem with most of their rooms.
Another room change and there goes another day in the hotel. We had to miss out on our plans for that day too.

January 4
We request the reception to give us separate rooms where the AC would work. But we were told the entire hotel is a suite hotel and they cannot give us separate rooms due to some availability issue.

We couldn’t stay there any longer. We requested for an early check-out to which they agreed. The reception staff was more than helpful as they could see our plight. Having asked for a refund, we were first told it will not be possible. I tried to reason with them that we cannot pay for the days we are not staying, and ideally, we should be given a full refund due to the issues faced by us. Oh, and I forgot to mention the poor state the buffet-breakfast was in.
The reception staff were understanding and helpful. They asked us to write a letter to them which they will submit to their team and process the refund. We agreed and gave them a letter (attached a copy)
Another day went by and we missed our plans for that day too.

The dreaded experience with Park Hotel Nusa Dua is far from complete!

Post this, there was no communication from the hotel whatsoever. We started following up with them and till today, we haven’t received our refund of even a single day!!! Is has been more than 90 days!

Such was our experience with Park Hotel Nusa Dua

3 James S - 2 years ago

Very bad impression when going into the room first time. Shower not working. Wallpaper peeling off. Bed frames wood is splitting apart. Cockcoackes. Dirty brownish towel in the room. Dirty dust floor. Got better after a few calls to housekeeping to get all the things fixed. At least the staff is friendly and try to be helpful. Got better after a few days. But if you have other option I think you should go for it.

5 anjo chen - 6 years ago

All the staff are every talkative and helful, let the guest feel at home. It's the first time I feel cannot bear to leave since so many travel times. The hotel located at remote place but their staff gave me many good suggestions, feel more personalized service. There's a infinity pool on the top of restaurant as other hotels, hotel is big and beautiful.