Jay's Villas Umalas

1 James Carter - a year ago

In 2019, we booked a stay at Jays Villas for 2020 through booking.com.

Unfortunately due to COVID-19 and government restrictions we were unable to travel. Our booking was refundable until the day before travel and we emailed them to cancel. They asked if we could please try a credit until the end of 2020 first to see how long the restrictions would be in place, and because we love Bali so much we agreed to try that first.

At the end of 2020 the restrictions were still in place, with no end in sight so we emailed again and asked for a refund, at which stage we were told they would not give us a refund and they changed our booking date on booking.com to look like we had already traveled, therefore forfeiting our opportunity to cancel and obtain our refund through the app.

We have now lost $700AUD and Jays Villas are refusing to refund our money.

Very disappointed in the customer service and definitely would not recommend staying at a place that steals customers money through deceit.

0 Trip.com Member - 5 years ago

Me and my husband really had a great time. The swim up bar in the resort pool area is ideal for those looking to catch some rays in a quiet private environmentand the margaritas were blended to perfection. The staff were extremely friendly and helpful, always smile and clean up our room nicely.

4 Tantri Budia - 2 years ago

Quiet place to stay, perfect for honeymoon couple. A little bit far from city center. For those who wants a staycation, should stay at this villa. A little old, insect at night, so so food, but still love this place.

5 Dhruv Sharma - 5 years ago

It's great to stay there.
Nice location outside city.
Service is good.
Best place for personal pool in villla.

0 Trip.com Member - 5 years ago

Last but not least i would like to thanks all the staff for their friendly treatment. The swim up bar in the resort pool area is ideal for those looking to catch some rays in a quiet private environmentand the margaritas were blended to perfection. We're already missing the place and hope to return someday.

0 Trip.com Member - 5 years ago

Over priced rooms tariffs not deserved at all looking at the conditions of the rooms. Each evening there are mozzie 'Blitz Teams' which come around to ensure all devices are functioning and you were happy. Location wise was quite far but if you want something peaceful thn this is the place. We would stay here if there is a chance again Thank you dearest staffs at Y villa and spa umalas.

0 Trip.com Member - 5 years ago

There is nothing bad i can say about our stay at the villa. Airport pick-up process is helpful to the location of the villa which is a bit far from the hustle and do I need serenity. Such an amazing hospitality and would like to specially mention Eugene at the.