2
Peter Private -
3 months ago
There are several reasons for my low rating, but the first and most important is that there is no way that this resort should be claiming that it is a 5 Star hotel. It is not. Reception is lovely and provides the perception that is a 5 star, but once you go past that, there is no chance that if proper 5 star ratings assessed, this would get 3 stars at best.
Room -
Rooms are spacious. Bed was comfortable. Couches were very worn down. Fridge had a smell, which I think was from probably being turned off for so long. Bathroom was spacious but, it has an open shower which I love, but water goes everywhere and it is a slipping hazard. They provide one small bath mat to use that gets soaked immediately. Do once I get out of shower and dry up, I then used my towel to help soak up the water. That is okay, but this place only services rooms every second day, so I had to keep asking for towels and bath mats. They must labelled me crazy towel man.
The room being serviced every second day was a pain due to the towels. But it’s annoying that I never got told this when we checked in.
Pool - pretty good but run down and really does need a renovation. But it was fun and kids area was good.
Food and Breakfast - breakfast is okay, but nothing to write home about. It also lacked consistency. Wasn’t great, and definitely not a 5 star standard they claim to be. I also ate at their restaurant The Barrel. It was okay at best. Not great. And it was pricey for Bali, but not compared to home.
Staff - really lovely. All the staff are really nice. Even when they make mistakes they are still nice.
The Spa - this is by far the nicest part of this resort if you like spas. Service was good and I got 1 massage and it was great.
Location - I loved the location, and this is really the best thing about this place. Easy access to everything really. Lots of great restaurants within walking distance. Seminyak central is not too far. Really loved this, and really awesome is that beach is across the road.
Overall - would I stay again. Probably. Because I know what to expect. It is not a 5 star. If they advertised this as a 3 star and I stayed here, I would be providing a higher rating. My lower rating is mainly due to this place being promoted as something it is not. They also stuffed up my airport pick up when I arrived, so had to work out my own way to hotel, which to their credit they paid for when I got there. Their communication could be better. Many times when I went to reception or called them, I would have to repeat myself to several staff before they understood, like asking to bath mats.
In any case, enjoyed being here and if you’re okay with s 2 to 3 star place in a great location, this is s good choice. If you want a 5 star experience, don’t stay here, it’s not for you. That’s just being honest.