3 Patrick Watkins - 4 months ago
I have stayed at Apple Villas many times over the past years in the one bedroom Villa.
POSITIVES:
- large rooms, big space
- fully equipped (sort of. See negatives)
- the manager Puspa is amazing. Friendly, helpful and professional. She will always do her best to help and is excellent at communicating.
NEGATIVES:
- probably the worst internet I have ever used. Works sometimes if you’re lucky. It’s so frustrating, it has had me pulling my hair out many times over the years. It could be easily fixed if they upgraded but they honestly couldn’t care less. The staff know it’s bad, I heard them telling a new potential guest that the internet was not good.
- poorly maintained. In the years I have stayed in the same room, nothing has changed, nothing has been fixed. The cupboard door is still broken, the kitchen tap is still loose, the kettle plastic has been burned and melted, there are stains and burn marks in cushions, sheets and towels.
- the AC is rarely serviced.
- water pressure in the sink and shower is really low. So having a shower takes longer than it should.
- cleaning service is done without proper care. The cleaners are friendly but only do the minimum needed. There is the same dust in the same corners that have never been cleaned. If the shower is blocked, you must unblock it yourself.
Overall this place is ok. It could be great with proper care and maintenance but it seems the owner really doesn’t care that much. For the price it’s not bad but could do with much improvement.